General Terms & Conditions of Sale

These GTC are subject to French law.

In the event of a dispute, the customer will first contact SIMPLES OBJETS to seek an amicable solution by contacting Customer Service via e-mail at contactatsofabrication.com

In addition, the European Commission has set up an online dispute resolution platform. The platform is accessible at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR

Any dispute will fall under the exclusive jurisdiction of the French courts of the customer’s place of residence, in the absence of an amicable agreement between the customer and SIMPLES OBJETS.

Order :

As soon as your order has been sent, we will send you a confirmation email with your tracking number. Go to My Account, log into your account and select the Orders tab. If you encounter any difficulties, do not hesitate to contact us by email at contactatsofabrication.com

Delivery:

Metropolitan France
Colissimo: € 8, with an indicative delivery time of 2 to 3 days after shipment.
From € 70 of purchase, Colissimo shipping is free.

Europe
Colissimo: € 8, with an indicative delivery time of 4 to 8 days after shipment.
From € 70 of purchase, Colissimo shipping is free.

International
We ship worldwide. Delivery is by default by Colissimo International, within 4 to 8 days after dispatch.
For any special circumstance, please feel free to contact us for priority DHL shipping. In the event of a problem or abnormally long delays, do not hesitate to contact us by email at contactatsofabrication.com

Free exchanges and returns in Europe
You have a period of 15 days following receipt of your order to inform us of your wish to return part or all of your order. If this period normally expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
In accordance with the general conditions of sale, only items returned in their original packaging will be accepted. Returned items must be in a condition for resale.

You can then:

• Be reimbursed, without penalties. Return costs are free. https://sofabrication.com will take care of a return slip per order.
• Exchange your item. You are free to return and ship your new item. Please note, beyond one exchange per order, all costs are your responsibility.
In the event of non-compliance of an item sold, the return and exchange costs will be borne by https://sofabrication.com

Process to follow :

If you wish to exchange or return a product, all you have to do is write to contactatsofabrication.com indicating the reasons for the return. Customer service will then send you the exchange or refund voucher as well as the shipping label in the case of a free exchange.

In order to properly prepare your package:

• Pack the items in their original packaging.
• Print the shipping label and stick it on your package
• Go to the nearest postal service, where the package will be picked up after being scanned.

Repayment period:

https://sofabrication.com wil reimburse you within a maximum of 15 days from the day of receipt of your package in our workshops. Refunds are made by crediting the bank card used to pay for the order.

Waranty:

In the event of a manufacturing defect noted by the workshop, we undertake to repair the item free of charge or to replace it with a new product. “SO” products are guaranteed against any defect for 2 years. If you encounter a quality problem with your “SO” products, do not hesitate to contact us by email at contactatsofabrication.com

The “SO” warranty does not cover defects due to normal wear and tear, accidental damage or damage caused by abnormal use of the item. If you wish to have your product repaired, all you have to do is contact us at contactatsofabrication.com and return the product to us at the workshop: Simples Objets, Les Saignes, 24230 Montcaret – France. As the repair costs are then your responsibility, a quote will be presented to you after taking charge of the item concerned. If the product is found to be too worn out to be repaired, it will be returned to you.